Q:  How do I purchase my new Metallic Number®?

A:  Purchasing your new Metallic Number® couldn’t be easier.  Simply decide which Metallic Number® you would like, click on the appropriate Purchase link and once you’ve read over and agreed to our Terms and Conditions, complete our Purchase Form.  That’s all it takes.

Q:  How do I pay for my new Metallic Number®?

A:  There are three ways that you can pay.  You may either pay securely online using your Credit or Debit Card - we accept most major cards including Mastercard, Visa, Switch/Maestro and American Express or alternatively you can elect to pay us by cheque or bank transfer within 7 days.

Q:  I would like to purchase a Metallic Number® from your website, how do I know that I will be able to use the number?

A:  All of the Metallic Numbers® we supply can be used successfully with all of the Network Service Providers in the UK.  These include O2, T-Mobile, Vodafone, Orange, 3, Virgin Mobile and BT Mobile. However if you are in any doubt, we always recommend you check with your own service provider before making a purchase.

Q:  Does it matter if I am a Pay As You Go customer, or do I have to be a contract customer with a monthly bill?

A:  No is the simple answer.  Whether you choose to pre-pay for your airtime as a Pay As You Go customer or opt to pay a bill every month as a contract customer, all of our Metallic Numbers® will work perfectly regardless.

Q:  What if, after I purchase my Metallic Number®, I wish to change to another Network Service Provider or change my billing tariff?

A:  No problem.  Owning a Metallic Number® as with any mobile number, you are still free to change networks, change tariff or contract, upgrade to a new handset or change from Pay As You Go to Contract or vice versa.  Simply remember to inform the network or store involved that you wish to retain your Metallic Number®.  Once purchased you will be able to enjoy your Metallic Number® for many years to come.

Q:  With the search facility, why don’t you show all 11-digits of the Metallic Number® that I am purchasing?

A:  Our Metallic Numbers® are individually priced and graded according to the last 6-digits of each number, which is the fairest and most consistent method of determining how much each Metallic Number® should cost.  We ask our clients to appreciate that for this reason - together with privacy and security - this is why we do not always reveal all the digits of each specific Metallic Number®.

Q:  After I have purchased my Metallic Number®, what if I don’t like the 5-digit prefix that precedes my 6-digit Metallic Number®?

A:  As we readily appreciate that all of our clients are eager to have the most attractive Metallic Number® possible, we always allocate to each client the most attractive 5-digit prefix available beginning either 077**, 078** or 079**. Fortunately as we are the largest company of our kind we are able to offer you, when available, up to two further alternative prefixes in order to satisfy our clients wishes. An ability unique to us.

Q:  What happens if I change my mind after making my purchase online?

A:  Due to distance selling regulations we need to make it clear to our clients that our service begins immediately upon payment being taken.  As a result there is no cooling off period or refunds allowed and purchased Metallic Numbers® are strictly not subject to cancellation.  For this reason we respectfully request that all clients are happy with their choice of Metallic Number® combination before purchasing and submitting payment.

Q:  Do I have to be credit checked before I can purchase a Metallic Number® from your website?

A:  No, you will not be credit checked if you decide to purchase a Metallic Number® from us.  As you are either paying by Credit or Debit Card online or sending payment by cheque or bank transfer, we will ensure that your funds have fully cleared before we release your new Metallic Number® and Porting Authority Code (PAC) to you.

Q:  What is a Porting Authority Code?

A:  A Porting Authority Code (or PAC as it is commonly referred to) is the code required to allow you to move a mobile telephone number from one network service provider to another or in certain instances, from Pay As You Go to Contract or vice versa, within the same network.  We always provide clients with their new Metallic Number® using a PAC as it gives our clients the maximum flexibility in choosing which Network Service Provider to use their new Metallic Number® with.  As a result we never supply or post SIM cards to our clients.

Q:  After I have purchased my new Metallic Number®, how long will it be before I can start using it?

A:  This depends on several factors.  As there is a third party involved with every Metallic Number® purchase (your Network Service Provider) we cannot always accurately predict how quickly they will act on your behalf or ours.  We always strive to move quickly and efficiently from within our company and we always offer to assist any third party networks with our complete co-operation at all times.  However a realistic timeframe from the day you purchase your new Metallic Number® to being able to use it on your mobile phone is usually no more than 14 days.

Q:  I have noticed that there are other companies selling personalised mobile numbers, why should I buy from Metallic Numbers Limited?

A:  You are correct that there are competitors who are trying to follow our lead.  However given the range of facilities and services we offer to each and every client we feel that we offer an unrivalled degree of dedicated personal service and reassuring customer support as back up to the Metallic Numbers® we sell.  No other business in the UK can match us for choice, availability, fairness or expertise.  We are the only retailers with a live database of millions of personalised Metallic Numbers® available for sale and the only retailers with the ability to deliver on our promises.  In short, Metallic Numbers Limited are truly the definitive mobile telephone number specialists.

We hope that the above Questions and Answers have provided you with plenty of information on how we operate as a company.  However should you still have any questions or queries you would like to put to us, please do not hesitate to CONTACT US for further information.